Customer Service Policy
Customer Service Policy
Our customer service team is committed to offering helpful, timely support for all shoppers.
Contact Channel
All customer service communications must be initiated through our Contact page on this website. We do not offer phone support. Please include your order number where applicable when submitting your inquiry, this will speed up assistance.
Service Response Time
We aim to reply to customer messages within reasonable business hours. Responses do not occur on weekends and official public holidays.
Scope of Support
Our support team can assist you with: order status inquiries, shipping questions, return and refund requests, product questions, website navigation issues and general policy clarification.
Our representatives cannot alter our published policies. All returns, refunds and claims will be handled strictly following our Shipping Policy, Refund Policy and Terms of Purchase.
Order Modification
Order modification such as address adjustment or item changes can only be processed before the order enters the shipping preparation phase. Once an order has been processed for dispatch, we are unable to adjust or cancel it.
Dispute Resolution
If you have concerns about your order, please reach out to us first via the Contact page. We will work to resolve issues according to our published policies before any third‑party dispute procedure is initiated.
Language of Service
Customer support is provided in English. All transactions are completed in United States Dollars.
Prohibited Conduct
Abusive, harassing, threatening or offensive communications to customer service representatives will not be tolerated. We reserve the right to cease service communications with users engaging in such behavior.