Refund Policy

Return Eligibility

We provide a 60‑day return window counting from the date you receive your order. If you are not fully satisfied with your items, you may initiate a return within this period.

Items being returned must be in unused, resalable condition. Opened food‑grade snack products cannot be accepted for return for health and safety reasons. Only unopened, intact merchandise qualifies for return consideration.

How to Start a Return

All return requests must be submitted through our Contact page. Please provide your order number and relevant details when submitting your request. Our team will respond with return instructions. Do not send items back without receiving official return guidance from our team.

Refund Processing

Once we receive and inspect your returned eligible goods, refunds will be processed within 5‑10 business days. Refunds will be issued back to your original payment method. The time taken for funds to reflect in your account may vary based on your payment provider’s processing speed.

Partial Orders & Gift Orders

Partial refunds can be applied for eligible partial returns. Gift purchases follow the same refund rules. Refunds will go to the original payer of the order.

Non‑Refundable Situations

We cannot offer refunds for opened, consumed, damaged by customer‑caused mishandling products. Returns submitted outside the 60‑day return window will not be approved.

Shipping Costs for Returns

Original outbound shipping is provided free of charge. Return shipping costs shall be borne by the customer unless the return is caused by our error, such as wrong item shipment or product damage on arrival.